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The Sheraton Hotel Porto – a mixed bag

It’s been a quite a while since our Portugal trip but I couldn’t believe it that my review of our hotel in our 2nd stop in Porto was still sitting in my drafts so here goes…

First things first I must let you know that we bought this accommodation online via lastminute.com and that experience is a separate matter altogether. Read here for more thoughts on that. In this post I’m just going to focus on the hotel.

We travelled from Lisbon to Porto by train for the second bit of our Portugal vacation & we stayed for 3 nights, 4 days. We’d leave the hotel early in the mornings (ok around 10 when I could eventually get up) and get back around 10 or 11pm every night.  We stayed in a deluxe room which is an entry level double room.

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The Sheraton Hotel Porto  – all glass on outside makes for amazing views (source)

Lust

  • Since we’d come from renting an apartment in Lisbon, being in a 5 star hotel made for a good change

Love

  • Despite the language barrier, the staff we interacted with were all helpful & friendly. The concierge definitely went to extra lengths to answer our questions about the sights and getting around etc.
  • The room was about an average size (32 square meters) and comfy enough & I liked the dark, warm interior. The black-out curtains were great & made for a good night’s sleep. Nothing about the room was wow though…
  • The walk-in shower was great and I loved that it had good water pressure. I also like that the loo was closed off within the bathroom (don’t ask…).

Loathe

  • Check-in took a full 20 minutes & that doesn’t include any time queuing, that’s just how long we spent at the counter just sorting out admin. I’m all for being thorough but this was a bit much. If we hadn’t gotten off a 3 hour train ride to get there I may not have moaned this much, but it would still be too long.
  • We opted to have breakfast at the hotel one morning (it wasn’t included in the rate) & they were wholly unprepared. I cannot explain to you how much I hate queuing for breakfast, it’s just vile. When we got in & seated, the food was pretty much wiped out. It seemed like people were running & grabbing & we felt pressurized to eat quickly to make space for the next guests – not pretty.
  • There was only wi-fi in the lobby. This is such a fail!

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This may be the best hot chocolate I’ve had in my life. It tasted like someone melted a slab of (good) chocolate & poured it into a steaming cup. At R60 a cup I sipped on mine a while… 🙂

So on the downside we didn’t really get to explore the hotel’s facilities at all except for an evening we spent at their New Yorker bar listening to live music and warming up on (amazing) hot chocolate & listening to the rain outside.

If I ran the place

  • Breakfast at peak times needs fixing & badly!
  • In my option in a 5 star hotel, wi-fi should be free to all guests throughout the hotel. If not, it’s tantamount to charging extra for water & electricity.

Need to know

  • This hotel is not in the city centre but in the business district which is about a 15 minute walk & a 15 minute train ride from town. We actually didn’t mind this is we liked being a bit removed (but still close enough) to the “touristy” areas.

Would I go back? Yes, even though I was disappointed in places I would like to explore the hotel further (the spa especially) & I think for what we paid it’s a good value proposition. The Sheraton is part of the Starwood group though and given a choice I would kill to stay at one of their W Hotels someday –  girl can dream, right? 😉

Be sure to check out my review of lastminute.com the site I used to book our stay at The Sheraton Porto…

W

 

Sheraton Porto

Rua Tenente Valadim 146 · 4100-476 Porto – Portugal

(351)(22) 0404000

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